You can't answer the phone with your hands in a wall cavity or a patient on the table. So the enquiry sits, and by the time you ring back they've booked someone else.
Every automation is built, tested on your real number, then handed over running.
People ring around. The first business to respond usually gets the job, and that's rarely the best tradesperson on the list. It's the one whose phone was free.
None of this needs you to change how you work. It runs underneath what you already do, on the number you already have.
Each is a separate build. Most people start with one or two and add more once they've seen them work.
Call comes in, you can't take it. Before they've dialled the next business, they get a text from your number: sorry I missed you, what do you need, I'll ring back this arvo. Most people reply, and now the job's held.
A website form, a Facebook message or an email enquiry lands as a text straight away, with the details already in it. No logging in to check, no finding it three days later.
Quotes go quiet because nobody follows up, not because the price was wrong. Three polite nudges, sent automatically, that stop the moment they reply.
Confirmations and reminders go out on their own, and customers can confirm or reschedule by replying. You hear about a cancellation while there's still time to fill the slot.
Job marked done, request goes out while they're still happy. Reviews are what new customers read before they ring, and most businesses only miss out because asking is awkward and easy to forget.
An enquiry becomes a client record. An accepted quote becomes the job and the invoice draft. Details move between your systems without anyone copying them across.
Five steps, and you see it work before any customer does.
Where enquiries come in, who touches them, and where they stall. Usually there are two or three places, and you already suspect which.
These go out in your name, so they have to sound like you. You approve every line before anything sends.
Hooked into your existing number, inbox, calendar and CRM. Nothing gets replaced unless replacing it is the point.
We ring it, miss it, and watch the text arrive. You see it work before a single customer touches it.
You get a plain summary of what's running and how to change it. If it breaks, you text me.
It reads like a normal text because you wrote it. The point isn't to fool anyone. It's that a real reply arrives in seconds instead of hours.
No. It runs on the number that's already on your ute, your signage and every business card you've handed out.
Plenty of people don't. It can run off a spreadsheet and your phone. If a CRM would genuinely help I'll say so, but I'm not going to sell you software you'd never open.
Each build is quoted separately, with a discount if you take several at once. There's a small ongoing cost for the messaging itself, which I pass on at cost. You'll get the number on the call.
Replying to someone who just rang you is fine. Bulk marketing texts are a different thing with real rules attached, and I build these to stay on the right side of that line.
Fifteen minutes to work out where enquiries are actually going missing. Sometimes it's one automation. Sometimes it's nothing, and I'll tell you that.
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