Physio, chiro, podiatry, massage and other clinics. I build the systems that fill cancellations, get forms back before patients arrive, and bring people back when they've dropped off, so your team can look after the patient in front of them.
Built around the practice software you already use.
Put in your own numbers. Count the late cancellations and no-shows that didn't get refilled.
a year in appointment time nobody paid for
Your numbers, your estimates. This is a rough guide to talk through, not a promise.
Talk through your numbersMost clinics have some of this already. We fill the gaps, not replace what works.
Reminders go out at the right time, and patients can confirm or move their booking by replying. You find out about a cancellation while there's still time to fill it.
A slot opens, the waitlist is offered it, first to reply gets it. Nobody at the desk has to ring around.
Intake forms go out when they book, come back before the appointment, and get filed in the right place.
Patients who haven't been back in a set time get flagged, and a friendly check-in goes out. Your team decides who gets a call.
Hours, prices, parking and referrals get answered straight away. Anything clinical is passed to a practitioner, never answered by the system.
Most of the work is mine. Yours is telling me how things run and approving the messages.
Where enquiries and bookings come in, what software you use, and where things slip. If there's nothing worth building, I'll tell you before you spend anything.
Everything goes out in your business's name and sounds like you. You approve every word, and every message has an easy opt-out.
Connected to what you already use and tested on real cases before a customer ever sees it.
You get a plain summary of what's running. If something breaks or needs changing, you text me.
No clinical advice, ever. The system handles bookings, reminders and admin. Anything about symptoms, treatment or results goes to a practitioner.
Patient information is handled carefully. What's stored where, and what AI can and can't see, is agreed before anything is built, and your practice software stays the source of truth.
Maybe not for reminders, and I'll say so. The gaps are usually cancellation filling, recalls and after-hours enquiries. We use what you have and build around it.
Health information gets extra care. We agree up front what the system can access, where anything is stored, and what never leaves your practice software.
No. Anything clinical is passed to a practitioner. The system only handles admin.
Each build is quoted separately once I've seen how your clinic runs. You'll get a real number on the call.
Booked appraisals from your old database, and property management admin that runs itself.
See the systemsMissed calls texted back, quotes followed up, and reviews asked for every time.
See the systemsTrial enquiries answered fast, and members who drift off brought back.
See the systemsIf customers book you, message you or come back, there's something here.
See the systemsFifteen minutes on where your clinic's time and bookings are leaking. If your current setup is already doing the job, I'll tell you.
Book a free audit